Refund policy
Return & Exchange Policy
We take immense pride in the exceptional craftsmanship of our handcrafted marble mosaics. If your artwork does not perfectly complement your space, we provide a structured return and exchange program.
7-Day Return Window You have 7 days from the date of delivery to request a return or exchange. To be eligible, your mosaic must be unused, in its pristine original condition, and carefully secured in its original packaging.
How to Initiate a Return or Exchange
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Contact Us: Reach out to our support team at 92-325 4444209 within the 7-day window. Please include your order number and the reason for the return.you have to pay for the courier.
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Approval & Instructions: Once approved, we will provide you with a return authorization and specific shipping instructions to ensure the safe transit of the artwork.
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Inspection & Refund: Upon receiving the returned mosaic, our team will thoroughly inspect its condition. Your refund, minus the applicable processing fee, will be issued to your original method of payment within [Insert Number] business days.
Damages and Issues Please inspect your artwork immediately upon arrival. If the mosaic is damaged in transit, please contact us at marbesa@gmail.com or text us at :92- 325 4444209within 24 hours of delivery so we can arrange a swift resolution.